The value delivery by a “cost center” has always been paramount to the growth of the center. If the value is delivered rewards see no boundaries and the center is deemed profit center otherwise there are reductions in budgets etc further causing stagnation of the center.
Off-shoring, a channel to reduce costs. If that is the only benefit you can relate offshoring to then you are here for a paradigm shift. Because you maybe under-utilizing the offshoring capabilities.
Sometimes firms pursue value add activities which require the associates to think not in line with the core culture of the organization. These changes though are geared to generate revenues end up confusing associates on their agenda and the culture they live in. Is it the executive political agenda? What is it that we are trying get to? Why should I even think about that? are some of the questions which surface among associates with such culture shocks. Continue reading
The last IT transformation didn’t deliver the value it was expected to. Outsourcing turned out to be a costly affair. We are losing business as the systems continue to be not available most of the times. Is it IT’s fault? Continue reading